Field Service

Transform field service into your competitive edge

Field Service by Microsoft Dynamics 365 transforms every service call into an opportunity for excellence. Scheduling becomes effortlessly efficient, while technicians are empowered with the tools they need for success. Here, contract management and proactive planning transcend the ordinary, turning every task into a chance to impress. Ready to elevate your field service experience?

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Redefining service excellence

Smart, efficient, unmatched

Unlock a world of possibilities in field service management with Microsoft Dynamics 365 Field Service. This solution brings smart scheduling, native mobility, and IoT-powered remote asset tracking into the palm of your hand, transforming the way service calls are managed. Prepare to exceed customer expectations with proactive service and ensure issues are fixed from the first appointment, setting a new standard in customer satisfaction

Smart scheduling

Leverage AI to ensure the right technician is dispatched at the right time with the skills needed to resolve issues promptly, maximizing efficiency and customer satisfaction.
Proactive service

Detect and resolve issues before they escalate with IoT sensors, offering a service that not only responds but anticipates, transforming customer experiences
Remote asset tracking

Utilize advanced IoT technology for real-time tracking of assets, enabling proactive maintenance and service, reducing downtimes and enhancing customer trust

Elevate your efficiency

Optimized scheduling: the core of excellence

Elevate your field service to new heights with Microsoft Dynamics 365's AI-driven scheduling. This game-changing feature guarantees the perfect match of technician to task, every time, armed with the right tools and insights. Streamline operations, slash costs, and delight customers, transforming your service delivery into a seamless, satisfaction-generating powerhouse

AI-Driven dispatching:
Utilize advanced algorithms to analyze technician skills, availability, and location, ensuring the most qualified technician is assigned to each job.
Real-Time scheduling adjustments:
Adapt to the unexpected with ease. Our dynamic scheduling system allows for real-time adjustments, ensuring that sudden changes or emergencies are handled with grace and efficiency.
Automated travel optimization:
Minimize downtime and travel costs with automated routing that calculates the most efficient paths between appointments. It’s not just about saving time; it’s about amplifying productivity.
Drag-and-Drop Scheduling Interface:
Feature an intuitive drag-and-drop interface, making it easy to assign, reschedule, and manage service appointments.

Empowerment at every step

Technicians, supercharged

Turn technicians into field service heroes with our tools and support. They become problem solvers and brand champions, delivering excellence and efficiency. Experience field service transformation where empowered technicians offer superior customer experiences, setting your brand apart.

Comprehensive mobile access: Technicians receive real-time access to customer data, service history, and inventory levels through a mobile application. This ensures they're always informed and ready to deliver top-notch service.
Complete customer view:
Access to comprehensive customer profiles, including service history, preferences, and key contacts, enabling personalized and informed service.
Digital documentation tools: Ability to capture and share photos, videos, and voice notes directly within the mobile app, enriching service records and enhancing communication with customers and the back office.
Safety and compliance information: Immediate access to safety protocols, compliance guidelines, and checklists, ensuring that every job is completed safely and to the highest standards.

Keeping customers in the loop

Elevate customer service with Dynamics 365 Field Service through transparent, real-time updates. Automated notifications, reminders, and progress reports ensure customers stay informed and engaged, building trust and enhancing satisfaction for a reliable and effective service experience
Ahead of the curve: predictive maintenance

Harness IoT for predictive maintenance with Dynamics 365 Field Service. Real-time monitoring anticipates and prevents disruptions, minimizing downtime and extending asset lifespan, thereby enhancing customer satisfaction and loyalty
360° asset insight: manage with precision

Enhance asset management with Dynamics 365 Field Service for unmatched visibility into customer assets. Access performance analytics and maintenance history for strategic decisions. This ensures peak performance of assets and customer satisfaction

Microsoft Dynamics 365 Field Service

Choose the plan that's right for you

Discover how Microsoft Dynamics 365 Field Service can supercharge the synergy among your sales, service, project, and operations teams. Work smarter, not harder!

Dynamics 365 Field Service

Comprehensive field service management, featuring step-by-step instructions and support from remote experts.

$128.90 per user / per month

App access from the web, on mobile, and through Microsoft 365
Access to Dynamics 365 Guides and Dynamics 365 Remote Assist
Technician performance analysis
Vendor and contractor management
Planned maintenance agreements
Scheduling and resource dispatching

Contact Sales

Dynamics 365 Field Service Contractor

Effortlessly coordinate and oversee external frontline technicians.

$67.80 per user / per month

App access from the web, on mobile, and through Microsoft 365
Access to Dynamics 365 Guides and Dynamics 365 Remote Assist
Vendor and contractor management
Scheduling and resource dispatching

Contact Sales

Related resources

Tech Insights 6 min read

What is field service software?

With an increasing growth in the service sector in our daily lives, field service CRM software is the driving force behind business development. Featuring numerous benefits, particularly ones intended for organization, this tool allows you to quickly respond to any client need. Let’s take a closer look at the various features this software has to offer, including its benefits and disadvantages, and at the industry leaders.

by Frédéric Charest