If you've ever experienced difficult implementations or laborious system transitions, this testimonial from Groupe UP may well change your perspective on what a quality partnership can achieve.
From implementation to a lasting relationship
For Groupe Up, working with Gestisoft has been much more than a simple customer-supplier relationship. It's a strategic collaboration that, over time, has evolved into a solid and inspiring partnership. From the early days of implementation to the present day, Gestisoft has accompanied Groupe Up in its growth, offering support that goes far beyond the initial project. This relationship is based on attentive service, proactivity and a shared vision of evolution.
After the implementation of Dynamics 365 Business Central, Gestisoft's Customer Success team took over, ensuring a smooth and seamless transition. Groupe Up attests to this positive experience: all their requests and adjustments were handled quickly and efficiently, without ever compromising service quality. In working with Gestisoft, Groupe Up found more than just technical support; they found an ally for years to come.
“Anytime I have requests, I've never had a problem with Gestisoft's team. I always get quick answers, and we always manage to solve what we wanted to solve.”
A team that adapts to changing needs
With the rapid evolution of their needs, Groupe Up was able to rely on Gestisoft to adjust the solution according to their new priorities. For example, the switch to a new support plan enabled Groupe Up to benefit from improved follow-up and simplified access to Gestisoft experts for personalized consulting sessions.
Groupe Up can focus on their business objectives knowing that their solution is up to date and ready to evolve with them. Flexibility and customization are at the heart of this support plan, offering Groupe Up teams the opportunity to maximize their use of the system and integrate industry-specific best practices.
The impact of Gestisoft's proactive support
Gestisoft doesn't just respond to requests; they anticipates them.
The technical team takes initiatives to guide Groupe Up towards optimal solutions, ensuring efficient and secure use of Dynamics 365. Groupe Up emphasizes the importance of the annual follow-up carried out by the Gestisoft team, which enables them to review the use of the solution, identify potential optimizations and ensure ongoing support. This proactive follow-up enables Groupe Up to evolve serenely, with a solution that tracks their progress.
Tangible results: increased security and responsiveness
Since Groupe Up began benefiting from Gestisoft's support, they have seen tangible results that reinforce their confidence in this collaboration. Dynamics 365 updates and customizations are managed securely thanks to the support plan, avoiding costly interruptions or errors. The personalized follow-up offered by Gestisoft has not only improved the team's responsiveness, but has also enabled Groupe Up to boost their operational efficiency.
Groupe Up describes their collaboration with Gestisoft as a natural choice, providing essential security and reliable technical support for the continuity of their operations.
“For us, subscribing to the support plan is a no-brainer. It's a security, especially for Microsoft's major updates. We have a lot of customization in the system. It's an important advantage to know that we're being monitored to make sure things go smoothly.”
A strategic partnership built on trust
What sets Gestisoft apart is its commitment to human relationships with its customers. For Groupe Up, Gestisoft is a strategic partner who understands their challenges and always listens. Even though Groupe Up is an SME, they feel they are treated with the same care as a large-scale customer, reinforcing their attachment and loyalty to Gestisoft.
Groupe Up knows that by choosing Gestisoft, they are investing in a lasting partnership with a team at the cutting edge of Microsoft advances, ready to adapt and optimize solutions to suit their needs.
“I see that Gestisoft is always moving forward, keeping up with the latest trends, and that gives us confidence. I'm happy to be with a supplier like Gestisoft because I know they'll grow with my solution.”
Looking ahead
With such a positive customer experience, Groupe Up enthusiastically looks forward to a successful future alongside Gestisoft. They are already looking ahead to future optimization and continuous improvement projects, convinced that their Dynamics 365 Business Central solution can evolve to support their growth.
If you are inspired by Groupe UP's experience and would like to find out more about how our Customer Success team can support your business, please contact us.
Your success is our number one priority!
Contact our Customer Success team to find out more about our personalized support services.
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November 08, 2024 by Lukas Vézina by Lukas Vézina Brand & Communications Manager
Working at Gestisoft since 2017, where I moved from project management to brand management. This journey made me grow in ways I could never have imagined, and I'm just getting started!
