For the past three years, Vins Dandurand and Gestisoft have been building a solid partnership.
This shared journey goes far beyond a simple customer-supplier relationship. It's a collaboration marked by trust, adaptability and a shared desire to push back the boundaries with Microsoft Dynamics 365 Business Central.
A partnership that evolves over time
Dandurand, a fast-growing company, needed a solution capable of supporting its ambitions. Right from the start, Business Central was a natural choice, thanks to its seamless integration with Microsoft tools and its user-friendliness. But what really convinced Dandurand was the human and proactive approach of the Gestisoft team. This partnership was built on shared values and a clear vision: turning challenges into opportunities.
From day one, Gestisoft demonstrated a flexibility and responsiveness that enabled Dandurand to navigate complex transition periods. While the company was never quite “ready” - a classic challenge when setting up new operations - it was time to take the plunge. Gestisoft was able to adjust its methods to meet temporary needs, while maintaining a long-term vision.
“Gestisoft was able to adjust its approach to help us navigate a complex transition phase.”
Progress through constant adaptation
For Dandurand, implementing an ERP like Business Central was just the starting point. The company knew that its fast-changing environment would require constant adjustments and improvements for several years to come.
The team went through a “gray zone” transition phase, where continuous adjustments were required to manage complex integrations while ensuring business continuity. Once again, Gestisoft proved to be highly adaptable.
Josiane Leclerc, Vice-President, Integrated Business Planning, describes this period as demanding but rich in learning. Thanks to Gestisoft's support, tailor-made solutions were implemented to optimize job management, an essential module in their daily activities.
This joint effort made it possible not only to meet immediate needs, but also to lay the foundations for a flexible, scalable structure.
Proactive and personalized support
The partnership between Dandurand and Gestisoft is based on human and strategic support, combining responsiveness and tailored solutions. From the beginning, Gestisoft offered structured support, ensuring that every request was dealt with quickly and efficiently, even in complex situations.
Rather than applying generic solutions, the team adjusted its methods to meet Dandurand's specific needs. For example, when adjustments were required, Gestisoft proposed clear and directly applicable solutions, enabling Dandurand to maintain its operations while moving forward.
“Their ability to understand our priorities and react quickly made all the difference,” explains Josiane Leclerc.
This constant support not only enhanced operational efficiency, but also solidified a lasting relationship of trust between the two teams.
“What we really appreciate is that even in difficult times, Gestisoft supports us with solutions that are clear and adapted to our reality.”
Concrete results that inspire confidence
The results achieved at Dandurand demonstrate how a well-established solution and a solid partnership can transform an organization. With Business Central, the company now has a centralized, flexible system to support its growth. Teams can access data in real time and collaborate more effectively, even in a constantly changing environment.
One of the most significant gains concerns integration management. Once laborious and a source of slowdowns, it is now fluid thanks to interoperability with familiar tools such as Excel and SharePoint. These improvements are not just technical: they have lightened the workload of their teams, who can now concentrate on value-added tasks.
These results illustrate what can be achieved when technology and people are perfectly aligned around a common vision: building a strategic partnership based on trust, transparency and innovation.
The future of collaboration
As Dandurand enters a new phase in its development, the company plans to maximize the use of its Customer Success Plan.
The aim is to fully explore the webinars, workshops and other resources available to stay at the forefront of Microsoft innovations.
At the same time, Dandurand is committed to further automating its processes, while preparing to integrate emerging technologies such as artificial intelligence.
“We know that Gestisoft will continue to support us with the same energy and expertise. This partnership is a real key to our success.”
Why Gestisoft?
Dandurand's story illustrates the importance of choosing a partner who doesn't just implement a system, but is fully committed to your company's success. Gestisoft is that strategic partner, able to adapt, innovate and support your organization at every stage of its evolution.
“Partnership is a fundamental value for us, and we see this same value in our collaboration with Gestisoft.”
If you're looking for a team that puts your needs at the heart of its priorities and turns every challenge into an opportunity, Gestisoft is your answer!
Your success is our mission
Contact our Customer Success team to find out more about our personalized support services.
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November 28, 2024 by Lukas Vézina by Lukas Vézina Brand & Communications Manager
Working at Gestisoft since 2017, where I moved from project management to brand management. This journey made me grow in ways I could never have imagined, and I'm just getting started!
