Microsoft Dynamics 365
Customer Service.

Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents. Minimize customer effort, proactively address issues, and deliver more personalized, seamless service.

Empower Every Customer Service Agent with Microsoft Dynamics 365

Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.

Give agents and customers answers on the spot with Microsoft Dynamics 365 Customer Service

Access and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.

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Help your customers help themselves with Self-service and communities

Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.

Microsoft Dynamics 365 Customer Service
Be proactive with built-in digital intelligence with Microsoft Dynamics 365 Customer Service.

Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.

Partner with Microsoft Dynamics 365 Experts

01

Analyze

We help you choose the right applications to start your digital transformation project.

02

Adapt

We adapt Microsoft Dynamics 365 to your business to keep you growing.

03

Evolve

We support you in the evolution of your business and ensure that you achieve your goals.

Transform your Business Operations with Microsoft Dynamics 365 & Gestisoft.

Our experts master the sales, marketing, service, finance, supply chain, manufacturing and project processes. Microsoft Dynamics 365, CRM & NAV becomes an opportunity to accelerate growth and support the digital transformation of your business.

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