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Author: Christine-Amélie Roberge

InCustomer Service

A culture of customer experience: just a Support Department issue?

Customer experience is a growing concern for companies. As customers have a wide choice of extremely competent suppliers who basically offer the same technical services, it is becoming increasingly difficult for software companies to stand out through purely technical accomplishments. But first, let’s define customer experience.  Customer experience is the whole package of messages received…
InERP Software

Six ways of ensuring a winning solution

Have you ever been disappointed with support you’ve received, even though the technical problem was solved? Some companies make the mistake of concentrating on the perfect technical solution, forgetting about the human side of the problem. In my opinion, there are six criteria that make all the difference between merely meeting technical needs, and ensuring…

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