Its extensive functions, vertical solutions and technological sophistication have earned Pivotal CRM recognition as a leader in its sector. Indeed, its advanced modules make CRM solutions the most advanced and sought-after of solutions.
But its greatest strength lies in its possibilities for verticalization, especially for government bodies and agencies, thus letting you benefit from major pre-customization and government best practices.
Through its solid understanding of the sector, Gestisoft and its Pivotal CRM Government solution will allow you to:
- improve relations between citizens and governments;
- increase financial accountability;
- improve access to government services;
- reduce pressure on emergency services;
- maximize operational effectiveness and reduce costs;
- manage complex information assets and services.
In the provincial and federal public sector, CRM is used mainly to deliver services and improve relations with citizens. Those administrations also seek to cut costs, better understand their customers and make their personnel more motivated. So Gestisoft’s Pivotal CRM Government solution has been adapted to the specific needs of governments, such as:
- Citizen management;
- Call centers (incoming and outgoing)
- Multi-channel communications
- Asset management
- Management of support, demands and complaints
- Contract management
- Management of relations with partners
- Management of assessments, inspections, permits and licenses
- Self-service for citizens and partners
- Single, centralized database