The new interface that everyone loves.
The new interface that everyone loves, and significantly stimulated service.
Microsoft Dynamics CRM lets you enter all the information you need in an instant, faster, fluidly and relevantly. No contextual windows. No glitches when you move from one application to another.
The information is at your fingertips, and everything you need to know is displayed right in front of you so you can focus on what is most important, your customers.
As a result, you will be giving your agents the means to succeed because they will be able access every data source they need at any time, instantly, to provide quality service that is more personal, more reactive and more effective.
You will also be able to provide service anywhere, anytime, via multiple channels.
Microsoft Dynamics CRM and its Parature module will give you customer service that exploits the Web, social networks, chat rooms and mobile applications, including customer self-service, which is a custom service, requiring minimal effort on the part of the customer.
Finally, case management in a business is another key need for customer service that is greatly optimized by Microsoft Dynamics. In fact, you will be able to manage cases faster while providing separate levels of support through service level agreements.
In the end, it is your customers who will be served and become more loyal. Awesome, right?