articles – english

  1. | Sadek Lallouani | Categories

    Customer service best practices according to Sadek Lallouani

  2. | Stéphane Poirier | Categories

    Industry 4.0 (Part 2) A Path to Prosperity

  3. | Stéphane Poirier | Categories

    Industry 4.0 (Part 1) Adapt or Perish

  4. | Simon Goyette-Cauchon | Categories

    Regulatory bodies: Never drop a ball again!

  5. | Philippe-André Piette | Categories

    Democratizing future technologies

  6. | Daniel Lefebvre | Categories

    What lies behind Industry 4.0

  7. | Christian Drimonakos | Categories

    The Cloud need not rain on your parade

  8. | Thibault Petrement | Categories ,

    A Super-user’s survival guide

  9. | Philippe-André Piette | Categories ,

    Lean Distribution no 02: The Dark Side of Companies

  10. | Sylvain Tremblay | Categories ,

    5 critical success factors for digital transformation

  11. | Simon Goyette-Cauchon | Categories ,

    Regulatory Bodies: integrating non-Quebec graduates

  12. | Marie-Solange LeBrasseur | Categories

    TimeCard or Project Timesheet?

  13. | Christine-Amélie Roberge | Categories

    A culture of customer experience: just a Support Department issue?

  14. | Sylvain Tremblay | Categories

    The three cogs of the sales machine

  15. | Asmaa Rahali | Categories

    Challenges in implementing software quality standards

  16. | Thibault Petrement | Categories

    Don’t forget your check-up!

  17. | Daniel Lefebvre | Categories

    Dynamics 365 Financials versus Dynamics NAV 2017

  18. | Christine-Amélie Roberge | Categories

    Six ways of ensuring a winning solution

  19. | Sylvain Tremblay | Categories

    5 distinctive features of Dynamics 365

  20. | Sylvain Tremblay | Categories

    Six steps for quantifying the ROI of your CRM project

  21. | Sylvain Tremblay | Categories

    The Sales Manager’s Pains – Part 2

  22. | Philippe-André Piette | Categories

    Getting the most out of your ERP system

  23. | Thibault Petrement | Categories

    Change, a.k.a Acute Distress

  24. | Daniel Lefebvre | Categories

    Distribution, More than Just an Inventory Issue

  25. | Sylvain Tremblay | Categories

    Improving Field Service Levels with Route Optimisation

  26. | Sylvain Tremblay | Categories

    The Ins and Outs of Respecting Service Level Agreements

  27. | Alassane Ndiaye | Categories ,

    How Secure Is the Cloud?

  28. | Sylvain Tremblay | Categories

    Mobile access allows field service personnel to provide better customer experience

  29. | Patrick Gouin | Categories

    Step up your customer service game

  30. | Simon Goyette-Cauchon | Categories

    The Top Five User Training Mistakes

  31. | Sylvain Tremblay | Categories

    How to resolve field service calls the very first time

  32. | Stéphane Poirier | Categories

    CRM Systems Reinforce Standardized Processes for Sales Representatives

  33. | Sylvain Tremblay | Categories

    Differences between business intelligence and predictive analysis

  34. | Claire-Lune Mayolo | Categories

    The Direct Link between Business Intelligence (BI) and Business Revenue

  35. | Stéphane Poirier | Categories

    Key Aspects of CRM System Customization

  36. | Sylvain Tremblay | Categories

    Centralized Client Data – An Incentive to Implement CRM Solutions

  37. | Patrick Cournoyer | Categories ,

    Key Success Factors of ERP / CRM Systems Training

  38. | Stéphane Poirier | Categories ,

    Q & A #2: CRM Solutions Accelerate Sales Methods

  39. | Stéphane Poirier | Categories ,

    Q & A #1: CRM Solutions Advance Sales

  40. | Sylvain Tremblay | Categories

    CRM as a Marketing Toolbox

  41. | Philippe-André Piette | Categories ,

    Slimming diet for accountants: The Lean approach

  42. | Daniel Lefebvre | Categories ,

    Accessing Information in Microsoft Dynamics Nav

  43. | Réjean Perron | Categories

    ERP Cloud System – 7 Key Advantages

  44. | Claire-Lune Mayolo | Categories

    CRM 2016 predictions: mid-year report – are you on track?

  45. | Benoit Dallaire | Categories

    Business Intelligence and Data Mining

  46. | Réjean Perron | Categories

    CRM being used infrequently or badly? Our experts look at two key causes…

  47. | Céline Delafond | Categories

    Recognizing the Value of Social Interaction in a Process

  48. | Daniel Lefebvre | Categories

    Microsoft Dynamics NAV- Easy to Use

  49. | Daniel Lefebvre | Categories , ,

    Manufacturers Must Know Their Costs

  50. | Philippe-André Piette | Categories , ,

    Lean Distribution n. 01 : Just in time

  51. | Philippe-André Piette | Categories , , ,

    My system won’t let me do that

  52. | Céline Delafond | Categories

    The Importance of Social Interaction in Process Modeling

  53. | Daniel Lefebvre | Categories ,

    Finances? Whatever…

  54. | Céline Delafond | Categories ,

    Business Process Redesign (BPR): have you thought about everything?

  55. | Anne Choti Drapeau Sherpa | Categories

    Spotting Destructive Behaviors among Your System Users

  56. | Sylvain Tremblay | Categories , ,

    Start the Year Off Right Thanks to Your CRM Tool

  57. | Sylvain Tremblay | Categories , ,

    In search of a perfect ending

  58. | Simon Goyette-Cauchon | Categories , , ,

    Optimizing Business Processes: What takes priority?

  59. | Josée Béchard | Categories

    Respect, openness, sensitivity and curiosity

  60. | Patrick Gouin | Categories

    Dynamics 365 Fact 4 – Don’t worry, we have your back

  61. | Patrick Gouin | Categories

    Dynamics 365 Fact 3 – New licensing model is easier

  62. | Patrick Gouin | Categories

    Dynamics 365 Fact 2 – Dynamics 365 is an opportunity

  63. | Patrick Gouin | Categories

    Dynamics 365 Fact 1 – Everything will be ok

  64. | Patrick Gouin | Categories

    Dynamics 365 – A webcast for CRMOL customers

  65. | Claire-Lune Mayolo | Categories

    CRM — Duty for SMBs?

  66. | Sarah Deschenes | Categories

    Where’s Waldo: Giving Relevance to Your Data, part 2

  67. | Daniel Lefebvre | Categories

    ERP, a human project first and foremost!

  68. | Daniel Lefebvre | Categories , , , ,

    Hurray for Inventory Management!

  69. | Simon Goyette-Cauchon | Categories

    Understanding customization better

  70. | Sarah Deschenes | Categories

    Where’s Waldo: Building Your CRM System for Better Data

  71. | Sahbi Khtatfa | Categories

    Business Intelligence for a More Effective Strategy

  72. | Daniel Lefebvre | Categories

    ERP: to invest or not invest, that is the question…

  73. | Sylvain Tremblay | Categories , ,

    Sales Methodologies powered by a CRM

  74. | Sylvain Tremblay | Categories , ,

    CRM Performance: Nothing is Gained by Running

  75. | Sylvain Tremblay | Categories , ,

    The Sales Manager’s Pains

  76. | Marie-Solange LeBrasseur | Categories

    Data security in Microsoft Dynamics GP

  77. | Marie-Solange LeBrasseur | Categories

    Data security in Microsoft Dynamics GP part 2

  78. | Marie-Solange LeBrasseur | Categories

    Data security in Microsoft Dynamics GP part 3

  79. | Stéphane Beaudin | Categories

    A CRM project is an expedition

  80. | Marie-Solange LeBrasseur | Categories

    Data security in Microsoft Dynamics GP part 4

  81. | Patrick Pichette | Categories ,

    Barber Shop Experience

  82. | Daniel Lefebvre | Categories , , ,

    I think we may have that in stock…

  83. | Sylvain Tremblay | Categories

    New CRM chronicles

  84. | Ken Fanning | Categories , ,

    The Agile Manufacturing Company and Microsoft Dynamics NAV

  85. | Marie-Solange LeBrasseur | Categories

    GP 2013-2015: Smartlist –for Excel Export Solution

  86. | Nadia Khassassi | Categories

    Preparing your organisation for large-scale technological change

  87. | Patrick Gouin | Categories

    8 ways to ensure a CRM project fail (Part 2)

  88. | Daniel Lefebvre | Categories

    Will your ERP project be successful?

  89. | Guy Hinse | Categories

    Are you ready for the cloud

  90. | Patrick Gouin | Categories ,

    The 8 best ways to ensure your CRM project fails (Part 1)

  91. | Marie-Solange LeBrasseur | Categories ,

    Tips and Tricks for Dynamics GP (part 2)

  92. | Mathieu Caron | Categories

    Project Management Agile

  93. | Olivier Paquette-Fugère | Categories , ,

    Regulated Bodies and Professional Associations

  94. | Fabien Bernard | Categories ,

    Scheduled Tasks in Crm 2013

  95. | Patrick Cournoyer | Categories , ,

    The vertical…IT solution or buzz word?